The Camping Forum

[tia]

Hi we have just purchased this tent from a well known internet tent company. We decided to erect the tent to check it over, and discovered in two places the sewn in groundsheet had been sewn into the side of the tent on both sides of the tent, (in small area on each side) and one tiny hole at the front of the tent in the door canopy. We purchased the tent just over two weeks ago.
What can we expect from the online retailers as to getting a replacement?? Can I asume its a straight forward case of sending out a new tent and the courier takes the old one?? Will the original tent be returned to Sunncamp as a manfactoring fault???
We feel we have spent quite alot on the tent and it must be right

Thanks

[Camp Moose]

What is the Returns Policy of said seller?
Have you contacted them yet?

[tia]

Website not very clear but there is a form online to download for returns! I have emailed them on sat afternoon and I'm still waiting for a reply, so its best I call them tomorrow I think. I'm just hoping its going to be hassle free as we love the tent and. For it to be exchanged.

[Rob-merlin1973]

Hi
Welcome to the forum

[tia]

Hi
thanks for the welcome

We rang today but they didnt open until 10am and We had to go out to work.
Going to try again the the morning. will let u all know

[tia]

All sorted replacement is coming on Friday. Fingers crossed its ok

[Rob-merlin1973]

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