nutgone wrote:I think Rex chatting to his missus whilst doing a bit of star gazing is hardly the kind of activity this site is trying to ban.
Rules are a very tough area, my wife and I try and keep rules to a minimum but we do not allow anarchy - we live on site and we deal with each problem using the best judgement we can, we are vigilant and we nip most problems in the bud before they start.
Our only cardinal rules are....
1. Dogs on leash, bag and poo.
2. Quiet after 11.00
3. No smoking in toilets etc.
In addition children are asked to leave the playground at 10=00pm (noise carries at night) so that they can settle down a bit before bedtime - most parents appreciate this as otherwise they are left dealing with adrenaline fuelled kids.
The problem with rules is its like trying to find a shoe size to fit all.
Often irritation is based not on what is currently happening but rather on what you think may happen, your expectation of a group of lively pensioners is that they will have some good natured banter and then probably turn in - your expectation of a group of teenagers may be different.
One thing I have learnt time and time again running a campsite is not to be too quick to judge people or judge a sitiuation.
It is very easy to react to every event that happens with a new rule, I fully understand how some owners end up with a spriraling list of rules but judging by some reactions here this puts people off. My experience is that folks coming to relax and enjoy themselves have a short attention span so choose three of four cardinal rules - get those understood and then give up all hope of anyone reading rule 5 - short and simple is the best you can achieve, the more intuitive a rule the more chance that people will obey it - a speed limit sign that shows children playing is honoured more than one that just displays the allowed speed.
In my experience, particularly when it comes to repeat customers people prefer to put their faith in the owner if that owner shows interest and is not afraid to act. Rules are not flexible, for instance we had a group playing a surprisingly noisy table game because it seemed to involve banging playing pieces down on the table - their demeanour and attitude was fine - just a strangely noisy game - we simply asked them to play on a soft surface and that cured the problem for their neighbours, often you can find a solution if you are prepared to look at each case in turn - a light touch is often all that is necessary.
My faith in rules is low - we are very vigilant but we take the view that its nicer to first try and see if you can rely on people being reasonable and then when this fails nip the problem in the bud quickly by direct intervention. Also its very difficult to word rules because a sound level meter doesnt lie but people's reaction to noise is very subjective, indeed I would venture that its not always a case of what the noise is but who is making it and what their attitude is.
We had a group stay recently who had a guitar and liked to sing outside. We had an interesting debate about this because we could envisage a multitude of different reactions - some people would say "how charming" - others would say "bloody guitar......." we decided that the best thing to do was to first of all gently remind them of the 11.00 rule ( it was already a little past 11.00 ) and then secondly we would review the situation if they played on repeated nights as our assesment of the situation greatly depended on whether it was a "one off" which we would tolerate - or a repeated nightly thing in which case we would side with those who did not like some elses music choice imposed upon them. We talked discretely with one or two of their neighbours and got a take on their view, we felt that it was necessary to actually find out how people reacted rather than making our own assumptions. It seemed to us on this occassion that indeed people were prepared to be tolerant for one night but would not welcome a weeks worth of nightly sing-alongs, we didnt have to say anything more - the group didnt get the guitar out again, perhaps they assessed the situation accurately themselves.
This was also a dramatically different situation to that if someone had simply been playing music from a CD player or had the telly turned up to the same volume. A lot of people will show tolerance for something "live" and social of this nature if it happens infrequently.
I just dont see how rules could have dealt with this situation. Also the campers affected by a situation feel more tolerant themselves when they see that the campsite owner is ontop of the situation. I have to remind myself continually not to take any issue personally but to act without emotional baggage in the interests of the majority whilst at the same time encouraging tolerance for things that occur infrequently or are just an expression of people enjoying themselves - its a delicate balance and requires a clear neutral mind - its a professional skill.
The principal I work to is that minorities should not interfere to a great extent with the pleasure of the majority but to remember at the same time that every single individual on the campsite is on holiday, it may be their only holiday this year and therefore we have a great responsibility to handle issues in such a way that everyone walks away feeling good about the situation - you can only do this if you learn to deal with people well, find out whats actually going on rather than jumping to conclusions and also give people feedback - a lot of people feel better about a situation which compromised them if you explain to them later what actually was going on or demonstrate that you are untop of it - when folks are left in the dark they may assume the worst. Very very few people are actually bloody minded but most people can ACT bloody mindedly if they act in a vacuum - often all that is required is to raise awareness on the impact of one group on another in a reasonable and friendly way and people resolve the situation themselves without further external intervention.
Jon